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Documentation

Fix login, password, and account access problems | yomeru.ai

Can't log in, forgot your password, stuck on email verification, or locked out by 2FA? Step-by-step fixes for every common account issue.

Locked out or running into login trouble? Find your issue below -- most problems can be resolved in a minute or two without contacting support.

Two-Factor Authentication Problems

If you have 2FA enabled and cannot get past the verification step:

  • Lost your authenticator app? Use one of the backup codes you saved when you set up 2FA.
  • Codes not accepted? Make sure your device's clock is accurate -- authenticator codes are time-based and even a small drift can cause them to fail.
  • No backup codes either? Contact support through the website's contact form with your account email and we will help verify your identity.
Fix login, password, and account access problems | yomeru.ai | Documentation | yomeru.ai