Troubleshooting — OCR, uploads, processing, and login | yomeru.ai
Find fixes for missed speech bubbles, failed uploads, stuck processing queues, and login or 2FA problems — or contact support directly.
Something not working as expected? Pick the category that matches your issue and we will walk you through fixing it. If you cannot find your answer here, reach out through the in-app feedback form or check the FAQ on the homepage.
OCR Issues
Text not detected, incorrect recognition, or missed speech bubbles.
Upload Errors
File size limits, unsupported formats, and failed uploads.
Processing Stuck
Pages taking too long, queue behavior, and connection drops.
Account Issues
Login problems, password resets, verification, and session trouble.
How to manage, cancel, or update your subscription | yomeru.ai
Update your payment card, download invoices, or cancel your plan — all through the Stripe portal in Settings > Billing. Refunds available within 48 hours.
Fix OCR problems — missed text, wrong characters | yomeru.ai
If text isn't detected or characters are wrong, start with reprocessing in the correct mode. Most OCR issues come from image quality or mode mismatch.